Department of Homeland Security - U.S. Customs & Border Protection (CBP)RPA for Document Management

Challenge

The CBP had 30 terabytes of critical archived emails stored in a file format that prevented them from accessing and indexing those emails. 

Had 11 full time employees manually converting the files

  • Took 2 months to process just one TB.

RPA Solution

RPA was used to: 

  • Automate the conversion of 30 TB of email files into the new file format. 

Value

Reduced the average processing time for one TB of data from two months to one day.

The employees were given new tasks that went beyond data extraction and entry.

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