State of Georgia - SNAP OfficeRPA for Data Management

Challenge

Increase in SNAP applications due to COVID-19 led to processing delays and delayed benefits for approved applicants.

  • Application processing time was 30-35 minutes.

Risk of hefty fines for errors made during manual processing.

RPA Solution

RPA was used to:

  • Extract relevant info from submitted applications.
  • Verify info against SNAP eligibility criteria.
  • Approve or deny applications.

Value

Bots now process applications in 5.5 minutes.
Human errors rates have dropped to zero.
Bots handle up to 1000 applications per day.

How can we help you?

We’re ready to support you.  Let’s get started.