State of Georgia - SNAP OfficeRPA for Data Management

Challenge

Increase in SNAP applications due to COVID-19 led to processing delays and delayed benefits for approved applicants.

• Application processing time was 30-35 minutes.

Risk of hefty fines for errors made during manual processing.

RPA Solution

RPA was used to:

• Extract relevant info from submitted applications.
• Verify info against SNAP eligibility criteria.
• Approve or deny applications.

Value

Bots now process applications in 5.5 minutes.
Human errors rates have dropped to zero.
Bots handle up to 1000 applications per day.