State of Georgia - SNAP OfficeRPA for Data Management
Increase in SNAP applications due to COVID-19 led to processing delays and delayed benefits for approved applicants.
- Application processing time was 30-35 minutes.
Risk of hefty fines for errors made during manual processing.
RPA was used to:
- Extract relevant info from submitted applications.
- Verify info against SNAP eligibility criteria.
- Approve or deny applications.
Bots now process applications in 5.5 minutes.
Human errors rates have dropped to zero.
Bots handle up to 1000 applications per day.