Montgomery County, MD - Department of FinanceRPA for Data Management

Challenge

Repetitive, manual data entry and time-consuming daily tasks:

• 12,000+ property tax refunds to process
• Credit card receipts from 25+ liquor stores

RPA Solution

RPA was used to:

• Process property tax refunds
• Download liquor credit card receipts
• Process payroll system entries

Value

Significant time savings

• 10 seconds per property tax refund; formerly 2-3 minutes
• 3 minutes per credit card receipt; formerly 20 minutes
• 20 minutes to process payroll; formerly 8 hours

Bots can be easily trained in new workflows