NASA Shared Services CenterRPA for Data Management
Many processes had to be done manually, preventing employees from focusing on higher-value tasks.
RPA was used to:
- Create procurement requests for the Office of the Chief Info Officer.
- Perform funds distribution work.
- Establish grant packages.
NSSC currently has eight bots across 40 processes.
Enhanced creativity and innovation:
- Employees have submitted more than 300 ideas for process innovations and improvements; some ideas become processes that the bots perform while others result in simple process reform.
No NSSC employee has lost a job as a result of successfully implementing RPA.