NASA Shared Services CenterRPA for Data Management

Challenge

Many processes had to be done manually, preventing employees from focusing on higher-value tasks.

RPA Solution

RPA was used to: 

• Create procurement requests for the Office of the Chief Info Officer.
• Perform funds distribution work.
• Establish grant packages.

Value

NSSC currently has eight bots across 40 processes. 

Enhanced creativity and innovation:

• Employees have submitted more than 300 ideas for process innovations and improvements; some ideas become processes that the bots perform while others result in simple process reform. 

No NSSC employee has lost a job as a result of successfully implementing RPA.