State of Pennsylvania - Treasury DepartmentRPA for Document Management

Challenge

Paper-based processing for 300,000+ unemployment and state supplementary payments per month.

  • Processing was being outsourced at a rate of $10 per payment.

RPA Solution

99% automated from the time a citizen submits an application to the time they receive their check.

Enabled citizens to have their payments issued via direct deposit or debit card.

  • Less than 1% of citizens receive paper checks.

Value

Eliminated the need to outsource payment processing.

The Treasury achieved its ROI in less than eight hours with this automation.

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