State of South Carolina Government AgenciesRPA for Document Management

Challenge

High volume of paper documents

• Difficult to find documents.
• Documents took up a lot of space.
• Documents were sent to case workers as hard copies in the mail. 

Security concerns

• Spreadsheets were constantly emailed back-and-forth between employees. 

RPA Solution

RPA was used to:

• Automate approval and routing of documents.
• Automatically transfer cases to the proper employee in matter of minutes.
• Create secure electronic libraries where new documents could be simply scanned in and stored.
• Synchronize and securely share files.

Value

Organized document storage, capture, and retrieval. 

Improved and secure case management.