State of South Carolina Government AgenciesRPA for Document Management


High volume of paper documents

  • Difficult to find documents.
  • Documents took up a lot of space.
  • Documents were sent to case workers as hard copies in the mail. 

Security concerns

  • Spreadsheets were constantly emailed back-and-forth between employees. 

RPA Solution

RPA was used to:

  • Automate approval and routing of documents.
  • Automatically transfer cases to the proper employee in matter of minutes.
  • Create secure electronic libraries where new documents could be simply scanned in and stored.
  • Synchronize and securely share files.


Organized document storage, capture, and retrieval. 

Improved and secure case management.

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