Department of Veterans' AffairsRPA for Healthcare


Overwhelming demand due to COVID-19 as veterans and their caregivers flooded to the VA Department’s phone lines. 

RPA Solution

RPA was used to create a chatbot feature:

  • Offered targeted responses about testing options, stimulus payments, telehealth, scheduling, prescription refills and more. 
  • Users click through personalized prompts based on their needs. 


Extended service hours

  • Users can access it 24/7

All users can be served at the same time, instead of waiting for the next available phone representative. 

How can we help you?

We’re ready to support you.  Let’s get started.