Department of Veterans' AffairsRPA for Healthcare

Challenge

Overwhelming demand due to COVID-19 as veterans and their caregivers flooded to the VA Department’s phone lines. 

RPA Solution

RPA was used to create a chatbot feature:

  • Offered targeted responses about testing options, stimulus payments, telehealth, scheduling, prescription refills and more. 
  • Users click through personalized prompts based on their needs. 

Value

Extended service hours

  • Users can access it 24/7

All users can be served at the same time, instead of waiting for the next available phone representative. 

How can we help you?

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